Right of Withdrawal

13 right of withdrawal
13.1 the costumer has the right to withdraw from contract stipulated without specifying reason within 14 working day of delivery date
13.2 if product delivered is not conform to description (art. 52 code of consumption) the customer may withdraw from contract within 90 days
13.3 the customer must make a written request by means of a registered receipt return letter or e-mail
13.4 customer must return product within 30 days from delivery date so as to ensure the right to refund. The product must be returned complete with eventual accessories if provided and without having been used.
13.5 the customer must not open packaging
13.6 customer cost for returned products include shipping and delivery costs. This includes product delivered free of charge retailer
13.7 the retailer ensures refund within 30 days of receiving in return product excluding customer delivery costs
13.8 after the request of withdrawal the stipulated contracts is cancelled and both retailer and costumer are considered free of all previous obligations